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Inqubomgomo Yobumfihlo

Toothless Holdings (Pty) Ltd · Iqala 25 Aphreli 2026 · Inguqulo 1.0

1. Isingeniso

I-Toothless Holdings (Pty) Ltd ("Toothless Holdings", "thina") iwumnikazi obhalisiwe nomshayeli we-Markplain — inkundla yokuthengiselana e-online netholakala ku-www.markplain.co.za nezinhlelo zomakhalekhukhwini ezihlobene. Sizibophezele ekuvikelweni kobumfihlo nolwazi lomuntu siqu lwabo bonke abasebenzisi benkundla yethu.

Le Nqubomgomo Yobumfihlo ichaza indlela esiqoqa, esisebenzisa, esigcina, esabelana ngayo, kanye nesivikela ngayo ulwazi lwakho lomuntu siqu lapho usebenzisa inkundla ye-Markplain. Sicela ufunde le nqubomgomo ngokunakekela.

2. Ulwazi Esiluqoqayo

2.1 Ulwazi Olunikezayo Wena Ngqo

• Igama lakho eliphelele nesibongo
• Ikheli le-imeyili
• Inombolo yefoni (uma ukhetha ukuqinisekisa)
• Inombolo ye-ID yaseNingizimu Afrika (yokuqinisekisa Izinga Legolide kuphela — okuzithandela)
• Ikheli lendawo (ngezinhloso zokulethwa lapho usebenzisa inkundla yabathengisi)
• Isithombe sephrofayela (okuzithandela)
• Igama lebhizinisi, inombolo ye-VAT, kanye nenombolo yokubhalisa kwenkampani (kuma-akhawunti abathengisi)
• Imininingwane yesangaqo sokukhokha (kubathengisi — ifihliwe futhi ayikaze yabelane)
• Izincoko ozithumela ngesistimu yemilayezo yenkundla
• Izinhlu, izincazelo zomkhiqizo, izithombe, kanye namanani owalayisha

2.2 Ulwazi Oluqoqwa Ngokuzenzakalelayo

• I-IP adilesi nendawo eseduze yendawo
• Uhlobo lwedivayisi, uhlelo lokusebenza, kanye nohlobo lwesiphequluli
• Amakhasi avakashelwa, imibuzo yokusesha, nesikhathi esichithwe enkundleni
• Idatha ye-clickstream namaphethini okuxhumana komsebenzisi
• Izikhomba zamakhukhi nokwamanje sessions
• Amathokeni edivayisi e-FCM (Firebase Cloud Messaging) yezaziso ezishikilelwayo

2.3 Ulwazi Oluvela Kubantu Bezinye

• Uma ubhalisa noma ungena ngo-Google, Facebook, noma X (Twitter), sithola igama lakho, ikheli le-imeyili, kanye nesithombe sephrofayela kulabo bahlinzeki
• Asitholi amaphasiwedi akho ezenhlalakhona
• Idatha yokuqinisekisa ubunikazi evela kubahlinzeki bezinsiza zokuqinisekisa ubunikazi (kubasebenzisi Bezinga Legolide kuphela, ngemvume yakho)

3. Indlela Esisebenzisa Ngayo Ulwazi Lwakho

3.1 Imisebenzi Yenkundla

• Ukudala nokuphatha i-akhawunti yakho ye-Markplain
• Ukunikeza ukuthenga, ukudayisa, kanye nokuncintisana
• Ukucubungula ama-oda nokuhlanganisa phakathi kwabathengi nabadayisi
• Ukusebenzisa isistimu yemilayezo efihliwe enkundleni
• Ukunikeza izitolo zabathengisi nezindawo ezincane

3.2 Ukuxhumana

• Ukuthumela ukuqinisekiswa kokuthengiselana, izincwadi zokukhokha, nezibuyekezo zama-oda
• Ukuthumela izaziso ezishikilelwayo, izexwayiso ze-imeyili, ne-WhatsApp uma uvumele
• Ukuphendula imibuzo yakho yokwesekwa
• Ukuthumela izexwayiso zokuvikela (isb. ukungena okusha kudivayisi engaziwa)

3.3 Ukuvikeleka Nokwethembana

• Ukuqinisekisa ubunikazi bakho ngohlelo lwethu lokuqinisekiswa olunamazinga
• Ukuthola nokuvimba inkohliso, ukukhwabanisa, nokuhlukunyezwa
• Ukuphoqelela iMibandela Yenkonzo
• Ukusebenzisa injini yemithetho yethu yokulwa nenkohliso

3.4 Ukuthuthukiswa Nokuhlaziya

• Ukuhlaziya ukusetshenziswa kwenkundla ukuthuthukisa izici nokusebenza
• Ukukhiqiza izibalo ezenziwe zingaziwa nezihlanganisiwe
• Ukwenza ukuhlolwa kwe-A/B kwezici zenkundla

4. Isizinda Sokomthetho Sokucubungula (POPIA)

Sicubungula ulwazi lwakho lomuntu siqu emagxathini omthetho alandelayo ngaphansi koMthetho Wokuvikelwa Kolwazi Lomuntu 4 ka-2013 (POPIA):

• Isivumelwano: Ukucubungula kuyadingeka ukunikeza isevisi ye-Markplain oyifunile
• Inzuzo evumelekile: Ukucubungula kuyadingeka ezinhlosweni zethu zebhizinisi ezisemthethweni, njengokuvimba inkohliso nokuvikeleka kwenkundla
• Imvume: Lapho sithembela kumvume yakho (isb. ama-imeyili wokukhangisa, izaziso ze-WhatsApp), ungahoxisa imvume noma kunini
• Isibopho somthetho: Lapho kudingeka sicubungule ulwazi ukuze sihambisane nemithetho yaseNingizimu Afrika

5. Indlela Esabelana Ngayo Ngolwazi Lwakho

5.1 Nabanye Abasebenzisi

• Igama lakho lokukhomba, ibheji yokuqinisekiswa, kanye nesilinganiso senkanyezi kuyabonakala kwabanye abasebenzisi
• Izinhlu ozifaka ziyabonakala emphakathini
• Inombolo yakho yefoni nekheli le-imeyili AKUKAZE kwabelwe nabanye abasebenzisi — konke ukuxhumana kwenzeka ngesistimu yemilayezo yenkundla

5.2 Nabahlinzeki Bezinsiza

Sabelana ngolwazi nabahlinzeki bezinsiza bezinye ababaziyo abasiza ekusebenzeni kwenkundla, ngaphansi kwezivumelwano zobumfihlo:

• PayFast no-Ozow — ukucubungula izinkokhelo (idatha yekhadi lakho iya ngqo kulabo bahlinzeki futhi ayikaze igcinwe yi-Markplain)
• Firebase (Google) — ukulethwa kwezaziso ezishikilelwayo
• Africa's Talking — ukuqinisekiswa kwe-SMS OTP nezaziso ze-WhatsApp Business
• Meilisearch — ukusebenza kokusesha
• Toothless Domains (inkampani yenhlangano ye-Toothless Holdings) — izinsiza zedomain ne-imeyili

5.3 Asilidayisi Idatha Yakho

5.4 Ukudalulwa Komthetho

Singadalula ulwazi lwakho uma kudingeka sikwenze ngokomthetho, ngomyalelo wenkantolo noma yegunya likahulumeni, noma uma sikholelwa ngomoya omuhle ukuthi ukudalulwa kuyadingeka ukuvikela amalungelo ethu, ukuvikeleka kwakho, noma ukuvikeleka kwabanye.

6. Ukugcinwa Kwedatha Nokuvikeleka

• Yonke idatha yomuntu siqu igcinwa kuma-server akhona eNingizimu Afrika
• Sisebenzisa ukufihla okuhambisana nemboni (TLS 1.2+) kuyo yonke idatha edluliswayo
• Idatha ebucayi (imininingwane yokukhokha, izinombolo zefoni) ifihliwe lapho ihambele isebenzisa i-AES-256
• Imilayezo yenkundla ifihliwe ku-database
• Sihlola ukuvikeleka njalo nokuhlola ukuba sengozini
• Uma kuwukuthi kwephuke idatha okuthinta amalungelo akho, sizokwazisa phakathi kwamahora angu-72 njengoba kudingwa yi-POPIA
• Sigcina idatha yakho isikhathi eside i-akhawunti yakho ihlala isebenza, kanye neminye iminyaka emi-5 njengoba kudingwa ngokugcina amarekhodi ezimali ngaphansi komthetho waseNingizimu Afrika

7. Amalungelo Akho Ngaphansi Kwe-POPIA

Njengomuntu odatha ngaphansi koMthetho Wokuvikelwa Kolwazi Lomuntu, unalamalungelo alandelayo:

• Ilungelo lokufinyelela: Ungacela ikhophi yolwazi lomuntu siqu esinalo ngawe
• Ilungelo lokulungiswa: Ungacela ukulungiswa kolwazi olungaqondile noma olungaphelele
• Ilungelo lokususa: Ungacela ukususwa kolwazi lwakho, ngaphansi kwezimfuneko zokugcinwa zomthetho
• Ilungelo lokuphikisa: Ungaphikisa ukucutshungulwa kolwazi lwakho ngezinhloso zokukhangisa ngqo
• Ilungelo lokuhoxisa imvume: Lapho sithembela kumvume, ungayihoxisa noma kunini
• Ilungelo lokufaka isikhalo: Ungafaka isikhalo no-Information Regulator yaseNingizimu Afrika

Ukuze usebenzise noma yiliphi lamalungelo akho, thintana noMfaki Wolwazi wethu:

8. Amakhukhi

I-Markplain isebenzisa amakhukhi nobuchwepheshe obufanayo bokulandela ukuze isebenze nokuthuthukisa inkundla. Ungalawula izilungiselelo zekhukhi ngezilungiselelo zesiphequluli sakho. Ukukhubaza amakhukhi kungase kuthinte ukusebenza kwenkundla.

9. Ubumfihlo Bezingane

I-Markplain ayihloselwe ukusetshenziswa abantu abangaphansi kweminyaka engu-18. Asiqoqi ngamabomu ulwazi lomuntu siqu kubantu abancane. Uma ukholelwa ukuthi umntwana usinikeze ulwazi lwakhe lomuntu siqu, sicela usithinte futhi sizolususa ngokushesha.

10. Ushintsho Kule Nqubomgomo

Singabuyekeza le Nqubomgomo Yobumfihlo ngezikhathi ezithile. Sizokwazisa ngezinguquko ezibalulekile nge-imeyili nangokuthumela isaziso esivelele enkundleni okungenani izinsuku ezingu-30 ngaphambi kokuqala kwezinguquko.

11. Sithinte