Inqubomgomo Yokubuyiselwa Nokukhansela
Isaziso: Le nguqulo yenzelwe ukulula. Inguqulo yesiNgisi izoba phezulu uma kunengxabano.
1. Uhlolisiso
Le Nqubomgomo Yokubuyiselwa Nokukhansela ilawula: (a) izimali zokubhalisa zenkundla nezici ezikhokhiswa yi-Markplain kubasebenzisi nabathengisi; (b) ukuthengiselana okucutshungulwa nge-Markplain Pay (insiza yethu yokugcina imali ezithandela); kanye (c) ukudayiswa kwezitolo zabathengisi.
I-Markplain ingumelekeleli wenkundla. Ekuthengiseni kwezitolo zabathengisi, isibopho sokubuyiselwa simi kakhulu komunye nomunye umthengisi. Le nqubomgomo ibeka amazinga aphansi kakhulu okuthi bonke abathengisi kufanele bahlangabezane nawo.
Amalungelo akho ngaphansi kweMthetho Wokuvikelwa Kwabathengi 68 ka-2008 ayasebenza kuzo zonke izimo futhi awakwazi ukufanyiswa nganoma yiyiphi imibandela yale nqubomgomo.
2. Izimali Zenkundla — Ukubuyiselwa
2.1 Izimali Zokukhuthaza Izinhlu (Featured, Boost, Bump)
- Featured listing: Akukho mbuyiselo uma uhlu seluqokwe futhi imibukwa seyikhonjisiwe
- Boost: Akukho mbuyiselo uma isikhathi se-boost sesiqalile
- Bump: Akubuyiselwa uma sekuthunyelwe — i-bump iyisenzo esisodwa
- Okuhlukile: Uma kunephutha lobuchwepheshe ohlangothini lwe-Markplain olwavimba ukuthuthukiswa kwakho ukuthi kuhambe, uzothola ikhredithi epheleleyo ku-akhawunti yakho ye-Markplain phakathi kwezinsuku ezinhlanu zomsebenzi
2.2 Imali Yelayisensi Yenkundla Yabathengisi (R500/inyanga noma uhlelo olufanele)
- Izimali zelayisensi zanyangazonke azibuyiseli uma isikhathi sokukhokha siqalile
- Uma i-Markplain iqeda i-akhawunti yakho yomthengisi ngaphandle kwesizathu, uzothola imbuyiselo ye-pro-rata ngezinyanga ezigcwele ezingasetshenzisiwe ezisele
- Uma ukhansela i-akhawunti yakho yomthengisi, ilayisensi ihlala isebenza kuze kube sekupheleni kwesikhathi sokukhokha samanje — akukho zimbuyiselo zokungaphelele kwenyanga
- Isikhathi sokuhlola samahhala sezinsuku ezingu-14: Akukho ntefelo phakathi nesikhathi sokuhlola — khansela ngaphambi koSuku 14 ukuvimba ukukhokhiswa kwakho kokuqala
2.3 Izimali Zee-Plugin Nezamamodyuli
- Izimali zamamodyuli zenyanga azibuyiseli uma isikhathi sokukhokha siqalile
- Izimali zokulungiselela ezisodwa (isb. Mobile App Builder) azibuyiseli uma umsebenzi useqalile
- Uma imodyuli ihluleka ukusebenza ngenxa yephutha lenkundla ye-Markplain, uzothola ikhredithi yesikhathi sokuthinteka
3. Markplain Pay — Ukuvikelwa Kwabathengi
3.1 Iwindi Lokuphikisana
- Abathengi banamahora angu-48 ngemva kokuqinisekiswa kokulethwa ukuze baphakamise impikiswano
- Ngemva kwamahora angu-48, izimali zikhululelwa umdayisi ngokuzenzakalela — akukho ukubuyisela okungenzeka
- Izimpikiswano kumele ziphakanyiswe ngenkundla ye-Markplain — izimpikiswano ze-imeyili azamukelwa
3.2 Izimpikiswano Ezifanelekayo
- Into engatholakali ngesikhathi esivunyelwene
- Into engahambisani ngokuphawulekayo nencazelo (into eyiphutha, amaphutha amakhulu angadalulwanga)
- Into eyimbumbulu noma engekho emthethweni etholakele
- Umdayisi ongaphenduli ngemva kwezinsuku ezi-3 zomsebenzi kusukela ekufikeni okulindelekile
3.3 Izimpikiswano Ezingafanelekanga
- Ukuzisola komthengi — uguqule umqondo
- Umehluko omncane wokubukeka odalulwe ohlwini
- Izimpikiswano eziphakanyiswe ngemva kweviniyela lamahora angu-48 sekuvaliwe
- Izenzo ezingenzanga nge-Markplain Pay
3.4 Inqubo Yokuxazulula Izimpikiswano
- Umthengi uphakamisa impikiswano ngenkundla phakathi kwamahora angu-48 ekuqinisekisweni kokulethwa
- I-Markplain yazisa umdayisi — umdayisi unamahora angu-48 okuphendula
- I-Markplain ihlola ubufakazi obufakwe ngabo bobabili
- I-Markplain isiphuma isinqumo esibopha phakathi kwezinsuku ezinhlanu zomsebenzi
- Umphumela: imbuyiselo epheleleyo komthengi, ukukhululwa okupheleleyo komdayisi, noma ukwehlukaniswa njengoba kuthole yi-Markplain
- Isinqumo se-Markplain siyisigcino futhi siyabopha kuzo zombili izinhlangothi
3.5 Izikhathi Zokucubungula Imbuyiselo
| PayFast card refund | 3–5 izinsuku zomsebenzi ekhadini lokuqala |
|---|---|
| PayFast EFT refund | 2–3 izinsuku zomsebenzi ku-akhawunti yebhange yokuqala |
| Ozow EFT refund | 2–3 izinsuku zomsebenzi ku-akhawunti yebhange yokuqala |
| Platform credit | Ngokushesha ku-akhawunti ye-Markplain |
4. Isitolo Somthengisi — Amazinga Aphansi Embuyiselo
Bonke abathengisi ku-Markplain Merchant Platform kumele bahambisane namazinga aphansi alandelayo embuyiselo. Abathengisi bangase basinikeze imibandela engcono kepha hhayi engaphansi.
4.1 Ukubuyiselwa Komthetho (Mthetho Wokuvikelwa Kwabathengi)
- Abathengi banelungelo lokubuyisa izimpahla phakathi kwezinyanga ezi-6 zokulethwa uma izimpahla zinephutha, zingafanele inhloso, noma azilungile
- Abathengisi kumele bamukele lokho kubuyiswa, banikeze ukulungiswa, ukushintshwa, noma imbuyiselo ngokukhetha komthengi
- Abathengisi abakwazi ukubeka izimali zokuphindwa kokugcina kuzimbuyiselo zomthetho
4.2 Isikhathi Sokupholile (Izenzo Zokuxhumana)
- Ngokuthengwa okwenziwa ngesitolo somthengisi se-online (Mthetho we-ECT usebenza), abathengi banesikhathi sokupholile sezinsuku ezinhlanu zomsebenzi kusukela osukwini lokulethwa
- Abathengisi kumele bamukele ukubuyiswa phakathi kwalesi sikhathi uma izimpahla zisesimweni sazo sokuqala
- Izindleko zokuthumela kokubuyiswa kokupholile zingakhokhiswa kumthengi
4.3 Imikhiqizo Yedijithali
- Abathengisi bangakhetha ukunikeza ukubuyiselwa okukhawulelwe noma okungekho emikhiqizweni yedijithali kakade elayishiwe
- Lokhu kuhlukile kufanele kudalulwe ngokucacile ekhasini lomkhiqizo ngaphambi kokuthenga
- Imikhiqizo yedijithali enephutha (isb. amafayela onakele) kumele ishintshwe noma ibuyiselwe ngokungenamibuzo
4.4 Inqubo Yokubuyisela Komthengisi
- Abathengisi kumele baphendule izicelo zokubuyiselwa phakathi kwezinsuku ezi-3 zomsebenzi
- Imibuyiselo evunyelwe kumele icutshungulwe phakathi kwezinsuku ezingu-7 zomsebenzi
- Abathengisi abahlulekayo njalo ukucubungula imbuyiselo bangase bamiswe izitolo zabo
5. Ukukhansela Izindali
- Ukuncintisana okuwinile kuyisibopho sokuthenga esibopha — izindali azinakuncishiswa umthengi ngemva kokuwina
- Abadayisi abakwazi ukukhansela indali enamabhidi ngaphandle kwemvume ye-Markplain
- Uma umdayisi ekhansela indali ngemva kokufakwa kwamabhidi, umdayisi ulahlekelwa imali yokubhalisa indali futhi angabhekana nokumiswa kwe-akhawunti
6. Indlela Yokucela Imbuyiselo
- Ngena ku-akhawunti yakho ye-Markplain
- Funa ku-Akhawunti → Usizo & Ukweseka → Isicelo Sembuyiselo
- Khetha isenzo nesizathu esifanele
- Faka ubufakazi obusekelayo (izithombe, imilayezo, ulwazi lokulandelelwa)
- I-Markplain izophendula phakathi kwezinsuku ezi-2 zomsebenzi
| I-imeyili | markplain@toothlessholdings.co.za |
|---|---|
| Isihloko | Refund Request — [Inombolo Ye-oda Lakho] |
| Impendulo | Phakathi kwezinsuku ezi-2 zomsebenzi |
7. Umthetho Olawulayo
Le nqubomgomo ilawulwa Mthetho Wokuvikelwa Kwabathengi 68 ka-2008, Mthetho Wezokuxhumana Kwezokuhweba 25 ka-2002, kanye nemithetho yeRiphabhulikhi yaseNingizimu Afrika.